FAQs

Frequently Asked Questions

#OnlyatSani Protocol

At Sani Resort we are taking responsible actions to protect our people, and all those who choose to stay with us. Within this unique sanctuary, we have adjusted our services and operations for your safety, comfort and confidence, please find the answers to your frequently asked questions below.

SERVICES

Where can I stay if I test positive for Covid during my holiday?

In the unlikely event a guest is found positive for Covid-19, the relevant official protocols are activated. As a Sani guest, you would be offered the option to continue holidaying with us in a dedicated, private room. Once the original holiday dates expire, we would provide a quote to extend your stay until a negative test result is achieved

Will the service be the same as in previous years?

Behind these adjustments to our services are the same people you have come to know and love, their attention to detail and personalised, genuine care remains a staple of the world-class holiday experience, and we assure our guests the service and environment, which brings them back time and time again.

If there are to be limited services and facilities at the resort, will there be discounts and reduced prices?

There will be no extra discounts or reductions at the resort, any restrictions in place are for safety purposes. Please see details on our adjusted services here.

Will the “Kaiki” sunset and daily cruise take place?

Yes, the  cruise will take place at limited capacity with PPE and measures applied.

Will the Kids Club and Sani Crèche be open?

Kids Clubs and Crèches will operate at reduced capacity.

Will swimming pools be open?

Indoor Spa pools will not operate. Outdoor pools will be regularly disinfected and proper distancing measures will be applied.

Are there any restrictions in the operation of restaurants, or changes to the booking procedure?

Restaurants will operate at reduced capacity to ensure adequate space for social distancing and adjusted layout. Reservations are required with additional booking options offered through the Sani App.

What is the specialization of the on-duty doctor at the resort?

As Greece’s leading health service provider, Euroclinic provides comprehensive specialized care based on the highest international clinical standards. With highly qualified medical staff, Euroclinic is recognized among the top private healthcare groups in Europe and is certified by TUV Austria for its Quality Management Systems, flourishing research and specialty units. Euroclinic offers expert health services based on core values of personalization & genuine care.

If our flight is cancelled at the last minute, what happens to our booking? Will I receive a refund even if it is not before the required 20 days?

If your flight is cancelled at the last minute, we will refund any deposit and waive cancelation fees for your stay. Should your arrival date be postponed due to flights’ rescheduling by your airline, we will waive cancellation fees for any days you have missed from your booking.

We look forward to welcoming you at Sani Resort soon. For any questions or clarifications, please contact us on +30 23741 10700 or at [email protected]

Disclaimer: At Sani Resort, we are continuously monitoring the development of the COVID-19 outbreak and have set the well-being, health and safety of our staff and guests as our top priority. We fully comply with the guidelines of competent health authorities and have put in place preventative measures to reduce the spread of COVID-19, however, we cannot guarantee that our guests will not be exposed to the virus. Guests are requested to take self-protective measures and adhere to the COVID-19 relevant house-rules to minimize any exposure to the virus. By visiting Sani Resort, or attending any of its activities, guests acknowledge the contagious nature of COVID-19 and the risk of exposure or infection with COVID-19. Sani Resort does not accept any liability and guests agree to withhold Sani from any claims of any kind arising out of, or relating thereto.

Hotel Operations Policies & Adjustments: Crafted in compliance with the World Health Organisation, government health authorities and leading global experts, the #OnlyatSani Protocol goes beyond world-class measures, offering a combination of enhanced protocols, sanitisation procedures and safety policies across resort operations and spaces. Within this unique sanctuary, and for the protection of our guests and staff, some experiences, services and offerings may be modified, operate at limited capacity, or be terminated at the Resort’s absolute discretion. No claims or requests for discounts can be accepted due to adjustments to services or offerings, which are in place for the welfare and safety of all guests and staff.

See our adjusted services

Testing: A Complimentary Rapid Antigen test will be offered to all guests, on site, upon arrival at the resort. Children under 12 are exempt from testing. Guests not willing to take this test will not be eligible for accommodation, for the safety of all our guests and staff. Should a guest exhibit symptoms during their stay, as defined by our onsite doctors, they will be required to undergo a molecular test onsite. Full PCR testing is available on site, upon request.

Please note that all travelers must complete their PLF until the day before entering the country, providing detailed information on their point of departure, the duration of previous stays in other countries, and the address of their stay while in Greece.

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